Exchanges
Thank you for your purchase!
We are pleased to accept timely exchanges of unused, unworn, unwashed, unaltered and undamaged items with original tags on the product within 7 days from the date you received your order.
To be eligible for an exchange, items must be in the original packaging, including; any boxes, hangers, garment bags, and other signature packaging materials.
At this time, purchases are eligible for store credit only.
Nomadic Collection reserves the right to reject exchanges that are sent or communicated outside of the exchange period limit; items which are not in the same condition in which they were received; or exchange parcels that incur duty.
We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@nomadiccollections.com. Please note that returns will need to be sent to the following address:
Nomadic Collections @ Mill and Main
501 SE Main St. Suite 724
Minneapolis, MN55414
If your return is accepted, we’ll send you a return shipping label via email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@nomadiccollections.com.
How do I set up an exchange?
Please forward your confirmation email to info@nomadiccollections.com with the subject "Start an Exchange" and your order number in the subject line. Please include the item you are exchanging in the body of the email.
How long do I have to make an exchange?
All exchanges must be made within 7 days of receipt of order. Please, make sure your items are returned new, unused and with all garment tags still attached.
I received a damaged item, what should I do?
We're so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you receive a damaged or incorrect item, please forward your confirmation email to support@myrahpenaloza.com with the subject "Start an Exchange" and your order number in the subject line.
Damaged items must be reported within 7 days of receipt.
MODIFICATIONS / CANCELLATIONS
If you have made an error in your order, or wish to cancel, please email info@nomadiccollections.com within 24 hours so we can inform our team of the requested changes. We are not able to oblige modification / cancellation requests made outside of the 24 hour time frame.